Here is the deal with UPS / Fed EX .................
They will reject the first claim! every time!
You need to make 2 or 3 to get them to pay for it.

Also I have found that putting on a label from your business will help.
since I have started doing that it has reduced the number of dings and dents I was getting on my packages.
Alot of the guys who work these jobs hunt and fish, and couldnt live with themselves knowing they smashed some guys fish. lol
Plus I got a call a few months back from a truck loader for the ups in idaho who saw my label and looked at my website and ordered a trout from me. lol