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Taxidermy.Net Forum  |  General Discussions  |  The Taxidermy Industry  |  Topic: CALL OR NOT TO CALL? HELP PLEASE « previous next »
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B KENNEDY
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“THE YOUNG GUN”
« on: November 08, 2006, 09:31:48 PM »
I need help on weather or not to call and complain to WASCO.  I just received my life size bobcat form from them and it is all busted up. The legs are broke and there are holes to fill in from shoty casting / form filling.  Is this just to be expected and part of the job or should I call them. 

Not normally a calm guy about damage materials.  So please help me think this through.

Thank you
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EJ
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« Reply #1 on: November 08, 2006, 09:34:24 PM »
I'm sure if you call them, they'll make it right! Heck, I would have called somebody as soon as I opened the box.
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-Get ready Nethercutt...08 was the year of the Pig...2011 is going to be the "Year of Something Else that I mounted"!!!
RoyalOaksTaxidermy
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« Reply #2 on: November 08, 2006, 09:37:40 PM »
Call them and they will make it right.. I had a squirrel form arrive the same way.. all broke up with  legs in pieces, The sent me a new one no problem.  They have real good customoer service Smiley
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My name is Rae Smiley
 I'm located in Elk Grove, California
Specialize in mammals.
B KENNEDY
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“THE YOUNG GUN”
« Reply #3 on: November 08, 2006, 09:39:52 PM »
thats the thing. I would have but I just got home.  Witch means they have been closed for 3 1/2 hr. now. So in the morning I will call.  I just needed to know if this is normal or not for lifesize forms. did not want to bitch for no good reason
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"Every now and then,
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You are bound to do something unbelievably stupid"
Tim McLagan
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« Reply #4 on: November 08, 2006, 09:41:20 PM »
Don't hesitate to call WASCO,  they are top notch in my book.  Ü
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FishArt
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« Reply #5 on: November 08, 2006, 09:47:04 PM »
Sounds like good Ol UPS at their finest...
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"FishArt"
Marty Shimkus
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RoyalOaksTaxidermy
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« Reply #6 on: November 08, 2006, 09:51:54 PM »
LMAO Ya UPS can do some doozeys.. Though normally everything arrives in good shape..
  Hey dont worry about calling the next day.. Heck I am in Calif.. time difference causes me to have to make my calls for orders and such before the afternoon LOL..So when I got my squirrel form it came by UPS which comes after 4pm MY time.. Meaning WASCO is closed by then, so I had to call the next day too.
  I am sure they will be more than happy to send you another one.
  Ive ordered all my 98% forms from them and 98% of my supplies and they have always been great for customer service. Once and order came but was missing an item.. They said no problem, and sent it right out to me..and they dont charge for the shipping charges to ship it either.
  Anyhow Just call them tomorrow and IM sure you will find their customer service is top notch.
  
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My name is Rae Smiley
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Specialize in mammals.
B KENNEDY
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“THE YOUNG GUN”
« Reply #7 on: November 08, 2006, 10:24:27 PM »
THANK YOU EVERYONE

I get a little pissed right as things happen so I have learned to just what a few min. or till the next day and ask a few questions then deal with it.  My temper has hindered me more in the past then helped. So thank you for all you answers. I have never had any trouble with WASCO before or there customer support, but this made me made.  I hope you all can see where I got up set.  A for cost x amount of dollars and then the first thought I had is great now I have to put more time in to fixing it and then get to start mounting it.

So Thank You For Your Help
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"Every now and then,
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You are bound to do something unbelievably stupid"
EJ
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« Reply #8 on: November 08, 2006, 10:28:26 PM »
Yep, If it can be lost or broke... UPS is always up for the job! That's why I always deliver my hides to the tannery!
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-Get ready Nethercutt...08 was the year of the Pig...2011 is going to be the "Year of Something Else that I mounted"!!!
John C
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« Reply #9 on: November 08, 2006, 10:59:58 PM »
B Kennedy, Why did you not wait and call them first before posting here?  Anytime you have a complaint go   to the company instead of having doubts.
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Jims Wildlife Studio
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« Reply #10 on: November 08, 2006, 11:07:59 PM »
I agree with most that have posted, UPS does a pretty good job busting up a lot of form's in the shipping process. But if the form was not molded together evenly WASCO will surely replace.
                                                                                   Good Luck, Jim
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mr.T aka mr. friendly
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« Reply #11 on: November 08, 2006, 11:22:42 PM »
B Kennedy, remember the super T code, never wrinkle the super cape.
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Stop Rot,,use it or lose it.

Don't put "taxidermy" in your user name until you are one.

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« Reply #12 on: November 09, 2006, 12:38:10 AM »
Ha Ha, UPS rapes you on the shipping then does a crappy job.  I use fed ex anytime possible...they may not be much cheaper or any faster BUT they are for sure more HELPFUL!

As far as forms go, I recently got a deer form from my regular supplier that had a 1/4 inch difference in molding.....I fixed it but had I had the time I would have sent it back.  I don't understand why some companies can make mannikins that look like GLASS and others can't seem to mold anything right.
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FishArt
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« Reply #13 on: November 09, 2006, 08:20:15 AM »
Good Ol US Postal Service has done a great job for me. They're the cheapest by far and they have NEVER damaged or lost a package of mine. The ONE time I used UPS they damaged my fish. AND, that thing literally had to be tossed around because it was crated like it was a shipment of eggs. UPS SUCKS!!!
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"FishArt"
Marty Shimkus
Fish Specialties Taxidermy
Shorewood, Illinois
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B KENNEDY
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“THE YOUNG GUN”
« Reply #14 on: November 09, 2006, 08:38:27 AM »
Well I got a hold of WASCO this morning.  They are a topnotch.  The fact that some of the damage may have been done by UPS dose not surprise me but most of the damage was caused by faulty form making.

Never the less they are taking care of it and doing it with a smile.  Great bunch of lades to talk to this early in the morning.

Thank you every one
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"Every now and then,
No matter how careful you try to be,
You are bound to do something unbelievably stupid"
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