Van Dykes....again

Submitted by Sandy Sylvester on 05/04/2004 at 07:52. ( )

Well I made another mistake.... again. I ordered from Van Dykes. I have a L/S doe I wish to mount. I looked through all my catalogs and saw they had a bedded down form that would actually fit well. It arrived yesterday. I automatically knew I would have to replace the head because the mannikin looked anatomically incorrect, or something was amiss.....No big deal right?

So I took the actual body out of the box.....What was missing? The rear right leg. Now maybe some people can give a rats ass since that leg COULD be hidden underneath, but lets get to reality here. Do I really want to settle for a 3-legged deer?...Hmmm. I think not. Aren't there standards that should be followed?

Oh well, no big deal, I will just order a McKenzie where I KNOW all 4 legs are included....Oh, I don't care to hear anyone stick up for them either.....Have a great day.

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This response submitted by Sandy on 05/04/2004 at 07:58. ( )

Also the reason I didn't originally purchase the McKenzie was to minimize the alterations....


This response submitted by Git a sniff on 05/04/2004 at 08:31. ( )

wow if you would have spent the time calling Van Dykes insted of bashing them here you would have your problem resolved by now!

next time give someone a chance to right the problem before you bash them!

But it think you know that already, you just need attention right?

Oh yeah

This response submitted by Sandy on 05/04/2004 at 08:45. ( )

I need attention like I need another hole in my head....I have had problems in the past....figured to try them out again...and yet run into another issue. I KNOW they will resolve it. That isn't the point....The point is QUALITY of a product.

did you take in account the possibility of

This response submitted by Robert B on 05/04/2004 at 09:25. ( )

Human error sometimes we people make mistakes and when you call they are happy to fix the problem you didnt give them that chance. I would hope you are never in Van Dykes position and your customer bad mouths you to 1000 people before telling you there is a problem. this is a very petty thing to be bothering you this much. Id look into some sort of therepy or prozac or something. good luck hope it works for you

Give me 3 legs every time.

This response submitted by Jim Tucker on 05/04/2004 at 09:43. ( )

If I can do a lying mount with three legs I am happy! Means less sewing and more profit. your right the fourth leg is often hidden. so what is the problem then? It is not like it is anatomically incorrect. I don't see where they "ripped you off. I would much rather make a few alterations to the face, than have to make major alterations for size. A change out head is ridiculous. You trying to tell me that you can't make the head that came with the form suitable? I don't understand how taxidermy skills have advanced so much in the last 15 years, yet basic skills have diminished to a point of non-existence. I am not one of those that are against "snap-together" taxidermy. Saves me a lot of time and money. However, when needed I have the basic anatomy skills to make forms that may be less detailed work. If this form is such a "nightmare" you better hope you never get into African work or exotics.

I understand what you are saying

This response submitted by Sandy on 05/04/2004 at 09:53. ( )

But it was not what I expected. The C/S rep said it wasn't there just for the convenience. This is not a customer mount....I just know other companies come complete....and would expect them to do the same. Could I make the other leg? Sure....I just didn't want to get involved with this deer as much as I am going to have to.

And I do not see the big deal if I voice my opinion. How many posts are on here each day bashing people, companies, time limits, etc?

This isn't even worth replying to any longer.....The whole point I was trying to acheive was the quality of the product vs. what you expect.

Sandy, you deserve this critique

This response submitted by Donna T. on 05/04/2004 at 10:32. ( )

You have been very unprofessional and have demonstrated your ignorance in business and communications. Who would want to bring anything to you to mount when you lack the very skills needed to conduct a positive flow of BUSINESS-CUSTOMER dialog? HAPPY RELATIONSHIPS.....

I guess in your view

This response submitted by Sandy on 05/04/2004 at 11:57. ( )


My husband bought a pair of Rocky rubber boots. Within 2 months the boots were cracking...He bought another pair...same thing happened...So he returned them once again and bought a different brand. NEVER happened again. He will openly tell people their rubber boots are horrible, and that is his opinion and right to voice that.

He also bought a set of Super Swamper tires....Wore out in 3,000 miles. He will push people to buy Ground Hawgs any day under the sun before Boggers....

Ever weekend I hear movie critiques reviewing newly released movies.....Some are positive, some negative....
I hear people mentioning Ford sucks, Dodge on and so forth...

But I guess all those folks are unprofessional too. Sorry I do not fit into the mainstream of the world, and I have not converted over to being the "yes men" some are....If my opinions make me unprofessional, then so be it. I am glad this is still a free country where I can voice what I feel.

Can I help?

This response submitted by J J on 05/04/2004 at 20:15. ( )

Sandy, I've used that Van Dyke's doe form lots of times before.I think it's a very versatile piece in so much that I've used it for bucks and does as well as other simlar posed mounts. Even put a bedded bushbuck,small size lesser kudu and a few elk calfs as well. The fourth leg can easily be wrapped in excelsior and foam tubing around a stout wire to interpret what ever portion of that limb you'd like to expose to view. Don't let some one elses limitations dictate what you can do with your own creativity. Let me know what size doe head you need to make it work and I'd be happy to send you one from my stock. I can't tell you how to make a pair of boots or tires work for you,but I can encourage you to look beyond the surface of a taxidermy problem and let your abilty soar.The fine people at Van Dykes have always had the best interests of the taxidermists at heart for over 50 years and I wish them 50 more.

heres the part she doesnt get

This response submitted by Bill Yox on 05/04/2004 at 21:14. ( )

If she posts in here that, while she COULD replace or make arrangements for that other leg, she shouldnt have to, she'd be fine. But no, she has to do her "critique" and then add, "Oh I dont care to hear anyone stick for them either". THATS the difference right there, Sandy. When we play the game, we are expected to allow both sides to play. What were you expecting to accomplish here? Oh well...

It's a woman who posted-----.....

This response submitted by A Man on 05/05/2004 at 00:26. ( )

What do you expect? A woman posted the problem and women caused and fixed the problem at Van Dyke's. Notice how "woman and women" is spelled?-----WO-man...meaning look out and "wo" to men everywhere.

Go figure?

get a clue

This response submitted by a woe man on 05/05/2004 at 16:22. ( )

Yeah, but notice there was still a (man) in there.

Please Let Me Help You

This response submitted by O Lyons on 05/06/2004 at 17:24. ( )

I am the Van Dykes Taxidermy Product Specialist and if you would call me at 1-800-787-3355 ext-335 I would be glad to try to help you.
Thanks Olaus Lyons

I Realize this post

This response submitted by John Mallien on 05/07/2004 at 00:01. ( )

is getting old, but I use Van Dykes and pretty much Van Dykes alone. They are wonderful people who if you have a problem will do anything they can to make it right. I've never had one problem that wasn't handled with a call to customer service. Look at Mr. Lyons post, sounds to me like he'd be of some assistance to you. John

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