We keep seeing complaints about Van Dykes and some other companies. Well first of all planning ahead is a good idea. That way if you have to wait it does not matter. Now think about the thousands of other taxidermists who order from them. They might get a little backlogged. Now for this. Do you ever think about the good things the supply companies to for us that we do not even realize? These same supply companies you people cry about. Are the same supply companies who keep our STATE, NATIONAL, INTERNATIONAL and WORLD SHOW going. They are the ones who donate hundreds even thousands of dollars each year in BOOTH SPACE RENTAL, AUCTION DONATIONS, AND AWARD SPONSORSHIP MONEY. They spend alot of money driving to your state shows and alot of times do not even make enough money to pay for the gas they used to get there. Yet they still keep coming to our shows and GIVE US SHOW DISCOUNTS. Yet we still come on here and bash them and want to save a dime by buying at Walmart because the suppliers are $1.00 or $2.00 more expensive. Try and support the suppliers and think about what they do for us. Nest time you are at your State show spend a few dollars for the supplies there and help them out. Without them where would we be?
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Sad fact is most people will not even voice their concern to the supplier directly - it is easier to gripe here.
Amen Todd! Heck Van Dykes helped pave the way for a lot of taxidermist out there along with opening doors for other suppliers also. Sure they have their faults but I can find faults with all the others in one way or another!
First Todd, I agree with you about planning ahead. I also agree that issues should be resolved with the supplier via telephone rather than bashing them online. However, let's not make the suppliers out to be philanthropists! They do what is best for their business and their bottom line ultimately. We may benefit, and the industry may benefit from some of their activities, but I doubt they are motivated entirely by good will.
I think taxidermy suppliers are the best thing since sliced bread... I would HATE to have to wrap or carve all my own forms, not to mention trying to mix my own mache, clay, etc. However, I do not think all the good things they do for us excuse poor customer service. After all, we are THEIR customers and they would have NO business if it were not for us. I personally try to order my supplies from companies that give me the best products with the best service. I don't order all the deer mannikins I need at once because I don't have much storage space. I order about 2-3 weeks out, but occasionally, I realize I'm low on something and I need more in a hurry. I don't like having to wait a week for my order to be shipped out plus a few more days to receive it. Van Dykes is not the only company that has this problem...other companies are like this as well.
You guys that defend and excuse poor service from our suppliers are part of the problem. There is absolutely NO excuse to let an order sit unfilled for more than 24 hrs. If something is out of stock, they should let the customer know and ship the order and back order the out of stocks. If the supply companies can't handle their volume, they need to expand. If their are inefficiencies in their order filling system, they need to be corrected. Its not about what they do for us, its about good customer service. Some companies give great service and some continue to give poor service. I whole-heartedly support people who voice their concers when they receive poor service. If the companies don't listen and don't change, then they deserve to continually have thier poor service brought to light. I also support giving public praise when you get great service. It can be an incentive to offer top-notch customer service. I'll get off my soapbox now.
It has been 3 months since I ordered a Walnut panel (with bark on) from Van Dykes. I am still waiting! I have called customer service several times - they said it is on backorder from their supplier. The last time I called, the nice woman in customer service said that maybe with the nice weather, their supplier would be out cutting trees and it should be done soon. I am calling today to cancel. I could go and cut my own tree faster than I would get it from VD.
Van Dykes was always a reliable supplier for me.i never had an issue with them until they merged with cabelas.my last order with them took exactly 4 weeks.that was one fox and one ringtail.not a big order but just an order.they never called and said their would be a delay,or the product was back ordered.if i would have known it was going to take this long i would have went elsewhere.
No matter how busy they are, I can place an order on Monday (no matter how big or small) & I'll get it delivered on Wednesday. Van Dykes takes at least a week or longer.
nest time you order.
i see these threads all the time about slow service from one supplier or the other, and im amazed. i operate my business on just in time philosphy meaning you carry no inventory, you order when you need the materials. in 36 yrs. Van Dykes, McKenzie, WASCO, etc. have never left me hanging, either im extremly lucky or there is a side of these stories that isnt being told. i suspect poor credit, waiting for checks to clear etc. they all have 800 nos., friendly customer service reps, email addresses and postal service. the beating they take on here is unprofessional.
even want to post my name to this. I ordered from Van Dykes this past Week and had my entire order within 2 days. 6 Jody Green forms, 2 bears and some other stuff. Another recent order took 3 days. Customer service had a replacement salmon head to me before I could have repackaged the damaged one and sent it to them (which they told me not to bother). Whatever problems they have are being addressed. I beleive they are reading the comments people make here and are listening to gripes people have. I like them a lot. John M
You guys must just be ordering all the wrong stuff, LOL!
I have placed 3 orders from Van Dykes in the last month and have gotten all 3 orders within 3 days. I always ask if the item is in stock no matter who I order from, and have no problems. As long as Van Dykes still offers the Hi-Country mulie forms, they have a customer for life.
My shop is tiny and no space for storage. I mount on Fridays as its my only hole day off from the regular job. I have to prep manikins on Thursday afternoons. I do my tanning on monday thru wed. I order what I need as far as manikins on mondays from McKenzie. My order is on my front porch on wed. I do order from other suppliers often and plan ahead for that. I have never had any problems with Van Dykes. I have one manikin on back order with them now. I expect I will get it in a few days or so. Planning is everything when it comes to runing a business. We have to realize not everyone runs there business the same as the next guys. Its all good Jack F