A customer will come on this forum, complain about turnaround time, call a tannery owner names, and in general, paint a bad picture of a whole company. So you go shuffle through 90 bins of skins, find the bin with his half dozen skins, go through the hundred or so skins in that bin and find his. Lets keep in mind, that if said customer would have requested the FREE express service, in the first place, he wouldnt have had a bitch to begin with. But he forgot. Soooo, you rush the skins through the entire process to satisfy the customer. They have been completed for 3 weeks, with no payment, no return calls, etc. MY POINT, I wouldnt believe everything you read on here, hook,line, and sinker. There is always two sides to every story.
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You are 100% correct. Customers call every week and ask if their deer head is ready. You rush to make the customer happy. You make the call and tell them its ready. The answer "OH, I do not have the money, it will be several weeks before I can pick it up!" Go figure people! No wonder I love my dog so much. I always tried to please the customer, but I have changed my attitude this last season, now I tell them where to stick it.
I had a customer calling for weeks wondering when his fish would be done. Now that it is done and I told him, it's been 3 weeks since I heard from him, go figure. He only owes me $150 on it and he is a marine sniper instructed from Ft Bragg I believe, so it's not like he don't have the cash. It will be for sale next week on here if anyone is interested it's a 25" steelhead professionally mounted and painted by Dave Toms.
As a business owner/operator it is "their" responsibility to understand the various programs that a supplier offers.Any businessman will fully understand his/her marketplace to take advantage of any and all situations that benefit their business.ex."6 week turnaround".That will be what will seperate you from your competition.As a owner of a large business my self one of the most important things to me is my business reputation.If one of my customers failed to recognize the value in our relationship and then tried to discredit me that person will no longer be a customer,PERIOD.If your business offers what you feel,is a special service and that you add value to your customers end product then you need to "sell" that.The old saying "the customer is always right" is only for mediocre businesses.Elite businesses should never be afraid to FIRE A CUSTOMER.They will soon understand the mistake they made.As one door closes another door opens.You WILL recoup the business you declined.Can his ass o.s he will never be able to bad mouth you again!
I think I would have the extra time involved for all that searching on his new bill!
maybe he has been deployed?
he comes home every weekend and drives past my shop at least 10 times a day won't wave, blow the horn nothing! His fish has already been sold.