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Good Customer Turned Bad

Discussion in 'Deer and Gameheads' started by Trophy Specialist, Sep 4, 2008.

  1. Trophy Specialist

    Trophy Specialist Well-Known Member

    My best customer has fallen on some hard times (business down and devoice) and has not been able to pay the balance on the three mounts I did for him. I've done dozens of mounts for him over the years and for all I know I'm one of the reasons for his divorce. :) I've had them completed for six months. I've contacted him a few times and feel for his situation and I don't want to alienate him by getting too pushy. Besides doing lots of work for him he's also referred many other people to me. I could legally just sell the mounts at this point, but I know that if I did that, then it would certainly cost me business down the road. I'm not hurting for money but my studio space is limited and with the fall rush comming up, I need to make a decision on what to do. These are three very bucks that would fetch more than enough to pay the remaining 50% balance due, plus late fees owed. Any suggestions will be appreciated.
  2. Jason O

    Jason O Active Member

    tell him he has 30 days to pay the balance or else!!

  3. RDA

    RDA Well-Known Member

    another way to look at it, is give em to him be patient for him to pay, and in the meantime,, maybe it will get you some good word o mouth advertisement- if hes really a good customer who has taken care of you,, do the same for him maybe... ;)
  4. Good customers are hard to find. Give him a call tell him to take as much time as he needs. He WILL remember and will tell other people and you will win in the long run.
  5. Bill Yox

    Bill Yox Well-Known Member

    You already answered your own question. Hes a good customer...you understand his situation...you dont need the money...so just make room for the mounts and do him right. When all his referral customers come in with new work, proudly show them his mounts as an example of what they will be getting. Problem solved.
  6. michael p.

    michael p. Getting better with age :)

    If you do not have to have the money right here, right now......cut him some slack...make some room for his mounts. You stated that this guy has helped you, well now you can pay him back by helping him.

    I had a very good cuistomer fall on hard times when his wife died 7 moths ago, he owed me $460.00....I got a check FINALLY last week. If you work with this guy, it could be the best thing for both of you.NOW, if you're in a situation where you're gonna miss payments on your personal obligations then handle it like business. Just my 2 cents.
  7. nibjones

    nibjones Join your States Taxidermy Assoc.

    I have got to agree with, Yox
  8. Leslie

    Leslie New Member

    Why don't you offer to transfer the money he has paid you to one or two of the mounts. Then give him those mounts. That way you have freed up wall space. Let him pick which mount(s) and then give him a time frame to pick up the remaining mount(s). That way the remaining mounts are fully yours if you do have to sell them. He gets to save face by picking up his favorite mount, and you can sell the remaining mounts, if need be.
  9. Mr.T

    Mr.T Active Member

    Your labeling of him as a "bad customer" shows your lack of appreciation of when he was good to you. Just because he has bigger problems then paying for his mounts, doesn't put him in the "bad customer" category.
    There are no bad customers. All of my costumers big or small or preferred customers, and I prefer anyone for a customer.
  10. Trophy Specialist

    Trophy Specialist Well-Known Member

    I hadn't thought of that. Good idea.

    Keeping a couple of his mounts on display might be a good idea as I could then show what "customer" mounts look like.

    As a sidenote, I've done an average 3 deer heads every year for him for the past 10 years. The guy has killed more trophy bucks than anybody else I know and some of the deer I've done for him were monumental and would be worth over five figures. I wonder if all those valuable mounts are an issue in the settlement of the divorce?
  11. Henry J.

    Henry J. New Member

    Take them to a local sporting goods store , bait shop,restaurant, ect.... for display of your work until he pays you .That way there making you money hopefuly. Then when he pays up go get them . make the best of a bad situation !
  12. jasonb

    jasonb I think I'll keep her

    I would say that if he has done your business good then he needs to be treated as well. And remember divorce proceedings don't last forever and if he has had so many mounts done he will pay you when he gets it.
  13. Matt

    Matt Active Member

    I agree with Bill, and look at it this way, if your the reason for the divorce, he will have even more time now to keep you busy!(LOL)
  14. Trophy Specialist

    Trophy Specialist Well-Known Member

    Believe it or not, I don't have any sporting goods stores or bait shops within 15 miles of me. At this point, I already get abount as much deer business as I want to handle.
  15. If I had done 3 mounts a year for this guy for 10 years, I would he would be considered an exceptional customer. I would give him his 3 deer and tell him to pay me when when he can.
  16. Wildside

    Wildside Active Member

    He may have more wall space now too. Plus he can put mounts up anywhere he wants in HIS house.
  17. Becky P

    Becky P One must believe the glass is half full.

    Maybe he hasn't picked them up so she can't get hold of them, just leaving them there for safe keeping til things are settled.
  18. mimes

    mimes Member

    Wow he has 30+ mounts and some worth 5 figures. Sounds like this guy has bought alot of these big bucks from pay hunts to me. Looks like he could afford to pay a few taxi bills, but if he is really on hard times, i would go with Leslie's plan.
  19. Trophy Specialist

    Trophy Specialist Well-Known Member

    That was also on my mind. In all the years I've known him, I never even knew he was married as he never mentioned it. I just figured anybody that hunted as much as he did 4-5 states every year just had to be single. There was only two things we ever talked about: hunting and fishing. The three heads I'm holding for him are all worth over 1K each. If he had to pay her 1/2 of their value, it could explain things. I also know for a fact that his business has suffered. Such is life in Michigan. Our four year, single state recession has taken a huge financial toll on many people here.
  20. gab

    gab Active Member

    I've learned that hanging with people through hard times can reap many benefits down the road,such as them being there for you,and them being your best salesman and advocate.