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Mad Customer, what to do?

Discussion in 'Deer and Gameheads' started by Bluehealer, Jan 22, 2010.

  1. WildlifeLady

    WildlifeLady Member

    362
    3
    Ohio
    Thank goodness I don't have to worry about this situation....yet. The metal tags in Ohio are not to be removed and must stay with the deer forever. I don't even remove them when they come in, I work around the tag. Next year will be different though, cause we will be allowed to check in our deer online and will only have a piece of paper to go buy. I'm for the suggestion that, when they come in, take of pic of them holding the antlers/head, and tag with your own number system. Good luck...
     
  2. TIM DUNCAN

    TIM DUNCAN surry county va

    he should have let the deer walk if it wasn't big enough ha!ha!
     

  3. George

    George The older I get, the better I was.

    If I start taking pictures of every deer coming into my shop, I'm raising my prices $50. During the season you seldom have the luxury of playing with your ass for "just in case" purposes. Time is money to me and I'm not about to take any extra with downloading a chip and cataloging a silly assed deer head when 99.9% of my customers never have an issue.

    T, not that it's not a good idea, I have enough problems chasing guys down to pick up their mounts to begin with. I see this opening a new bucket of worms when you have the manikin and the skin ready and can't find the customer. Or better yet, he decides that NOW he no longer wants it mounted. Those antlers are my collateral.
     
  4. MattHCT

    MattHCT New Member

    George nailed it.
     
  5. Mr.T

    Mr.T New Member

    Yes George, having half down deposit, and selling the tanned cape if it comes to that, still gets you paid. So far,,,, I havn't had any slackers to chase down. Have only seen them eager to bring them back in.
     
  6. #1 headhunter

    #1 headhunter New Member

    345
    0
    George is right. You can't fix stupid. I used to say, if they wanted to keep their horns to show off, keep all of it, and bring everything when were ready to get it mounted. If they kill a better one, they will change their mind about the 1st one.
     
  7. Cole

    Cole Amateur Taxidermist

    Been there. I picked up a deer at our local locker one time, and it was the wrong one! I was lucky, when the guy showed up to fill out his paperwork he told me that wasn't his deer, and we straightened it out before I had it mounted.


    George is right, taking pics of everything that comes in the shop isn't practical, at least not in my shop.
     
  8. dipper

    dipper New Member

    628
    0
    Bringing the rack back hasn't been a problem for me. I only do it if the customer makes the request.
    Is all it comes down to.
     
  9. Trophy Specialist

    Trophy Specialist Active Member

    I make sure to measure and record the specimin particlars on the contract right in front of the customer and as I'm recording it, I make sure he or she hears what those measurements are. I'm talking about number of points, inside spread, nose to antler tips, nose to eye.... I also ask them about any problems on the specimin, which is noted on the contract too. They sign the contract, which seals the deal. I often get heads frozen, where I can't see the entire specimin for damage or problems. When I encounter problems that were not disclosed to me, I take out my video recorder, which is always handy in my studio, and document the problems. I problably video about half the specimins I get in for one reason or another. I also photograph the mount when completed. I've been doing this for a long time and have never had a mount I did come back for any reason. I've had a couple instances where I had to threaten to show them the video of a problem, but nobody has ever actually wanted to see the video documentation.
     
  10. bill@hogheaven

    [email protected] New Member

    8,017
    3
    Want to have some fun? When they come in to pickup their deer have it hanging with 3-4 others & say "WELL WHAT DO YOU THINK" 95% of them cant pick out their deer in the crowd.
     
  11. Cole

    Cole Amateur Taxidermist

    Sounds to me like a bunch of video taping for nothing then.
     
  12. Boone F

    Boone F New Member

    126
    0
    Iowa
    I tag their antlers with a number, I put the tag on when they bring the deer in, and while they are still in my shop, that same number is put on their paperwork as well as the contract that they sign. I have never had a problem like this...knock on wood
     
  13. Bluehealer

    Bluehealer Daddys little girl, first deer..

    I went on the defense earlier when he called, told him I had no problem meet this evening at the shop to discuss and he has told me his buddy does have pictures taken from his phone. Either way I let him know that there was no way it was not his animal, I take great care in everything I handle for all my customers and quoted you George, about questioning my integrity and letting him know that I will place the matter in legal hands if he wasn't satisfied, paid the balance, and took his mount tonight.

    Hope the phone photos will seal the deal, deer has really nice double white patch and left G2 tine is barely a legal point, right G2 is 4 inches.

    Will post after meeting tonight!
     
  14. Mr.T

    Mr.T New Member

    I have seen this..
     
  15. Chad

    Chad Member

    868
    2
    Ohio
    If its a trophy to him he should of taken pic. of the deer in the feild after it was taken.
    Have him bring his pic. into your shop and show you.
     
  16. Trophy Specialist

    Trophy Specialist Active Member

    I have offered to show people the video a few times. The peice of mind of knowing it's there is worth the extra effort. It only takes a minute to video something and the tape is cheap insurance.
     
  17. You made me remember two customers.
    One came into my shop and saw about 8 heads, his was smallest. He left, lip sticking out saying why did I have this one mounted -- by the way he was over 40 and it was his first buck a nice 90-inch 8-point with the most gorgeous cape and white bib of any I have mounted since. After him I took the arriving customers head into my home, put it on a plain wall and let him see that first. I clearly asked do you like it? and everyone said yes. Then I ask if they want to see other racks and mounts and then take them into the shop. This simple step eliminated a lot of problems of antler envy.
    The second guy I recall stormed in and said this isn't my deer, he said he brought a picture just in case you tried to swap my horns for someone else's and its out in the car. He marched out the door came stomping back in with his photo and luckily it had a unique twisted brow on one side and low and behold. He paid, apologized and left with his deer in hand and head hung low.
    There are all kinds of idiots no doubt.
     
  18. jimjones

    jimjones New Member

    mike lets me talk to the pissed off customers. I just tell them i have an extra kite they can go fly.
     
  19. Bluehealer

    Bluehealer Daddys little girl, first deer..

    Some peoples children!

    Thank goodness for the customers buddy and pictures, they both came in this evening and right away the guys buddy said "dude thats your deer it looks good". We looked at the picture and the whole time the customer never said a word, his buddy said "check out the brow tines, there identical horns even look a little wider than the pic"...(I did move it to a wall all by itself and away from larger mounts)

    Finally the customer told me that he was sorry, he honestly felt that his deer was bigger. More unbelievable, he asked me if I could fix the brow tine to match the other side...LMAO

    I told him I would be more than happy to do the horn addition but I would feel much better if he would square up his balance, take his deer home, hang it on the wall and admire it a few days and if he still felt like getting the tine added on to bring it back. I got paid, he left somewhat happy so guess all is well...I sure didnt see this playing out this way!!
     
  20. Curt

    Curt Family Life member of the NTA

    MrT. I used to go that route. Man trying to catch up with them to bring the rack back was a HUGE pain in the A$$.....