I shall probably be in for some criticism here but feel compelled to share this.I am posting from Tasmania(a*#*# end of world!!) Australia.Fish taxidermy product is hard to come by here, hence I have discovered WASCO. WASCO products are great. In the last 12 months I have received the Breakthrough Fish Taxidermy manual and a Polytranspar fish paint kit(of which some paints leaked in transit). Both of these products have improved my taxidermy no end, and I cannot speak highly enough of them. However, I have found the WASCO customer/relation , especia;lly of late, less than satisfactory. This briefly is my recent experience.I ordered extra Polytranspar paints last month using the online form. Waited 2 weeks, nothing arrived. Emailed WASCO, asked Wheres my order?! I received an "unsigned" email stating they hadnt received it!! I re ordered using my private email and in meantime was again told by "mystery" correspondant that they had not received the original order 2 weeks earlier.!! So here I am 3 weeks later and today I received a "signed" email stating that they had infact received my original order last month but were awaiting a reply from me to an email (that I have not received!!). Confused yet?? ??? There were other questions I had asked via email also, that were not answered. All this gets very frustrating and confusing for me, especially being so far away and phone calls are not cost effective. I know WASCO is a big company, I get the impression that the left hand does not know what the right hand is doing in the order/dispatch department!! I received conflicting emails from employees who should at least sign them so we know who we're dealing with. Im not gonna go on n on about this but I would suggest that WASCO should improve communications and at least notify an overseas customer of the date when an order has been dispatched!! That at least would save customer anxiety!! As my business grows I shall want to order more and more of this great product, providing customer relation is improved. In the meantime, here I am wondering when my order from 2/19 will infact be sent(by airmail)?!!, regards John Wilesmith. p.s One of the questions I asked but never got a reply to was: Does WASCO have a distributer in Australia?!!