I had a client who brought in a deer head tonight. I had told him over the phone $450, but when he dropped it off he had cut it about 10" behind the ears. I told him I could mount it like that, but that it would look like crap. I told him I could get a replacement cape for an extra $150. He said there's no way he was paying $600 for a deer mount. Keep in mind he pulled up in the biggest Toyota 4x4 with giant wheels that I've ever seen. I pulled up a few pictures and showed him the difference. I also told him there are cheaper people in town. After looking at the pictures and the mounts in my shop he left and told me to do whatever I thought would make it look good. It's all about customer service.