I have a customer who I have mounted a number of deer for in the past, he just picked up his most recent mount told me it looked great, paid the reminder of the bill and left. Problem is he called about an hour later and said the cape was not his, he was looking at pictures of when he shot it and said the head had a lot darker color on the one he shot. I told him it had to be his cape because we punch the invoice # in each cape so there is no mistake. Also his deer was shot in the right shoulder and had a big hole which we fixed but was some what noticeable (to me at least ) so he agreed the mark was right were he shot it so it had to be his. I told him there is a lot of dirt that gets washed out when it go's though the tanning processes, he agrees and says "well it has to be mine" and thanks me. I get a call today from the same guy say's he knows for sure that it is not his deer cape, has been looking over pictures again and say's there is no way it is his. Wants to know what I am going to do about it? Sorry for the long story just wondering how every one else would handle this.