I opened my studio in August of 2004. I felt I needed to offer something that wasn't being offered in my area at the time---a lifetime guarantee on my work. Fast forward to this morning: I had a client come in to pick up a whitetail mount that was taken in late December muzzleloader season. On my inspection of the cape prior to tanning it, it was apparent that the cape was rubbed very thin in the brisket and armpit areas as well as top of the back. The ears were very tick damaged also. The eye areas were also rubbed thin with no eyelashes being left. I see this a lot and have never had an issue. Most clients just consider this to be character and the way their deer was in real life. This deer had all the characteristics of a dominate buck that had seen many battles and races thru the rut woods. The cape tanned fine with no further loss of hair but had to have a lot of grooming to remove the multitudes of ticks stuck to the cape.It shaved fine and went together with no issues. The deer did have large ears for our area and large ear butts. Drying was normal and everything was done per the customer's instructions on the work order. I got the finish work done and was as satisfied with the mount as I would be normally. I had managed to paint blend some of the thin rubbed areas so they didn't show quite so bad. I had several positive comments on the deer while it hung in the showroom prior to being picked up. Fast forward to this morning. The client came in and small talked for a while before walking into the showroom to get a 1st look at his mount. The look on his face really took me by surprise. His 1st comments was what the hell have you done with my deer? This isn't my cape! This looks like crap! Who mounted this? It couldn't have been the same person who mounted all the other great mounts in here! On and on!! The eyes suck! The ears look like Mickey Mouse! No way this is my deer! On and on!! I told him it was 100% his cape and all work had been done exactly the way we had written it up on the work order. The cape was thin due to it being a late season cape and because of all the tick damage. This just made things worse. He then starts going over every detail like a World Show judge and blasting each and every part, all the while comparing it to what he said was an awesome deer mount right next to it on the showroom wall, also a customer piece. I got reference photos and a caliper and showed him the ears were symmetrical and less than 1/8 of an inch from perfectly the same distance from the middle of the nose. Nothing mattered. He said just let me pay for it and take it somewhere to somebody who knows what they are doing and have them redo it. I said NO, it won't leave here till you are 100% satisfied. What will it take? He said you've already ruined it so it won't matter. In 10 years of business, I've never had such a display. The deer was as nice as commercial work could be considering the condition it had arrived in. I offered to remount the horns on another cape, which I have a couple of very special capes that I've been saving back for a showroom piece. I started to see a change in his attitude so we went back to the work order and I wrote down detailed notes---AGAIN--of the changes he wanted. The guy seemed satisfied that I was going to pull a cape out of the freezer and redo the piece ASAP. He then started talking about all the work he had been unhappy with from other taxidermists and work he had made them do over. NOW it was all making sense. This wasn't his 1st rodeo but it was for me. I'm now committed to using one of my prize capes to replace a cape that was damaged well before it walked into my door. The replacement cape is 2 inches larger in the swell so I'll also be out a form for it. I'm going to rack this one up as fool me once, shame on you---fool me twice, shame on ME! I'll also be taking detailed pictures of ANY issues with a client cape before and after tanning but well before I put my time and labor into mounting it. I guess it was bound to happen and I'll get used to the slack in the back side of my Wranglers where my arse used to be. Live and learn.