Bought some raw bear skulls from Nancy & Bruce a bit ago... unfortunately, UPS threw them out! Luckily, they were both very eager to work on a refund/replacement skulls for me, and they got here just fine. Good contact, didn't leave me stranded and out my money and skulls! Nancy even called when UPS told her they'd be tossing the skulls... unfortunately I didn't get the message until too late because I was at work, but she certainly went above and beyond to call me and try to keep my skulls from being garbage. I appreciate all they did for me as a seller. Thanks, guys!