i sent a Bobcat and coyote to be tanned for wall hanging. I have used them once before and was satisfied with the work but took a bit longer than expected. I sent the hides in late October and I was sent an invoice in November 11th. I phoned in my credit card info and was told they would begin tanning. I haven't received them and called to check the status. I was told they shipped in early December. After checking, the hides were sent to my old address. Because my first order took so long I had called and changed my address and received that order to my new home. When I shipped this last order I stapled my business card to the packing list and shipped UPS that had my return address on the label also. I didn't catch it but the invoice was forwarded by the postal service in November. The person that purchased my old home has been unable to be contacted and hasn't returned my attempts to contact them. USA Foxx and Furs feels that it is my responsibility to have changed my address with them. I feel that they failed to verify the ship to by checking my packing slip and return address. Now I'm out my skin, flesh, salt labor of three hours, 100.00 tanning fee, and shipping to them and now replacement hides for my customer. IMO be very cautious using them, they are a very shady unreliable company.