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Discussion in 'Fish Taxidermy' started by Bryan Russell, Mar 15, 2016.
Damn R.J., there you go making sense again.
Just a reminder of my earlier post as well....
If that was my order I would have added a few deer mannikins. Or I would have ordered 36 inch wire instead of 48 and had them bend it in half so they could use a flatter box with the wire and turkey.
I would ask you if they shipped the turkey body in one box and the wire tube as another, ( 2 boxes ) what would the cost difference have been. I would call that bad packing choices by the warehouse staff and you probably have a valid complaint on packing but, the question as always is ......did they overcharge you on shipping ?
Well my wife is the head of shipping for a giant multi state company using truck, FedEx , UPS & USPS. I know how it works and what costs are. Funny, all orders shipped to customers from them are $5 regardless of size....how's that happen?
If McKenzie is getting boned on THEIR end maye they need to renegotiate their deal.
Like I said before it makes no difference to me and I still use their products, but you guys acting like it doesn't exist just rubs me the wrong way. It is OBVIOUS to anyone that does a lot of shipping.
Well, this is the Millinnell Generation and they just whine. We're a pissant industry that somehow often envisions itself on the same level as Wall Street. If something "bothered me" like this seems to bother some of you, damned if I wouldn't find someone whose business practices DIDN'T "bother me". So like you Jim, that's what pisses me off. About time some of you put on your big boy pants and realized that world doesn't revolve around us. We're a CAPITALIST society and that's what capitalism does. It also allows us to pick and choose. I suppose you could hope Hillary or Bernie get in and turn us Socialist like Venezuela (how's that working out?) or perhaps even Sharia. This silly assed post comes up about once a month and this month we even have TWO (though the other writer didn't know how to spell McKenzie).
Easy George!!! This is how these things get dealt with in today's capitalist society! Virtually all of us love Mckenzie! Most of us hate their shipping practices. This is an industry forum. Guess where many of us learned about requesting the cheapest shipping option? Or truck shipping. Or Speedy? You don't think Mckenzie knows about these threads? It's irrelevant how small the taxidermy industry is to the CEO of Mckenzie, it's the 1000 pound gorilla for them! They take this feedback and make a calculated risk/reward assessments.
Like Jim said, I will use them, and rarely order between big orders. But I'll tell you this, if HQ redid their mule deer line, I'd probably rethink my primary supplier. That's valuable feedback that I would want from my customers.
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We can't let this die quite yet so I'll ask a question of those that are in some way, shape or form complaining about MK, ever bother to express their dissatisfaction directly to MK? Or do many just prefer to wine on an open forum, that Mk owns? Hoping that it will change things.
Three bears. this is my problem with this whole post..................what things need to be changed? I acknowledge that the packing is not sometimes the best use of space but the charge of being Gouged or overcharged has never been shown to be justified. I order literally every week from them. Some truck orders mostly fedex. If I feel the packing was bad I cut open the side of the box and snap a picture and email it to them asking for a refund of charges. If I ordered 5 deer heads and they use two boxes, I take a picture of all five in the largest box and say please refund me shipping on the extra box which was not needed. I have yet to see any indication that I could have shipped any items cheaper. Doe's it happen .....I would guess sometimes but I never see someone post "Here is the box size and all the pertinent information and as you can see I was overcharged" and McKenzie told me to take a hike. I know we all feel we pay too much for shipping but it is what it is. The question appears to be is McKenzie charging us more than we would normally pay. I love the geniuses on here that state "I would guess" or "I know a guy who knows a guy and he said" .... That to me is plain stupid people guessing. " Well other companies only charge x amount or ship free"............GREAT order from them. Again...could a few please post proof of being overcharged?? I have no dog in this race but I do try to point out stupidity when I see it.
I would ask everyone when you get your next McKenzie box, ...........Measure it, check the weight, go to your computer and enter the info in the appropriate boxes for the carrier you got it from. show it as shipping from the correct McKenzie location to you. Don't forget rural charges, Super Rural charges and fuel surcharges. Than you can intelligently come on here and share ..................Bryan Russell....still crickets from you......?
Capitalism allows people to complain as well.
This thread is a really good business lesson. 99% of dissatisfied customers won't complain, they will just look elsewhere.
This forum acts like "word of mouth". People says things here they would not to your face. It is actually VERY VALUABLE to suppliers as a window into their customer base.
What is going on with these shipping practices is obvious. The problem is, people in our industry tend to be wary and basic pricing "tricks" don't work in the manner they do with the general public.
People have caught on to the ruse but just can't put their finger on it.
R.J. I have not said that things need to change and I do as you stated as well. I don't order near as much as you said you do, but they have always handled my complaints professionally and in the best interest of both of us, even for a small fish like me. That is my point, if you have an issue, take it directly to whomever is giving you an issue. That way they hear your concern directly and have the opportunity to correct it. If they decide not to work it out and you feel you got shafted, then piss and moan on a public forum if you must.
Jim I believe you are correct ..............People have caught on to the ruse but just can't put their finger on it.................. I order items and they charge me the amount the catalog says, even discount me sometimes......They ship me items at a cost less than or equal to what I could send the same items to myself from their location..................I know somethings up but I really can't put my finger on it. Thanks for the clarification..................
I think if you re-read Bryan's first post (below), you'll get that vibe. Also doubt this would go 11 pages if there isn't fire to go along with the smoke here.
1fish 2fish , let me try a different tact...............what should his box have cost to ship..................and less than they charged is no answer............I showed my math a few post back (again) and would recommend others try the math also on that box. I'm just saying that the UPS shipping calculator says the charges are correct near as I can tell and he's not disputing that. What I am saying is that if someone is going to tell us they were overcharged that they please explain how they came to that conclusion. If someone is going to come on here and make statements about something which I have never experienced, I don't think asking for an explanation is wrong. I think using Jims logic of if you receive a discount it should be passed to the customer is flawed. I'm sure there are few if any on here that do that.
At least he isn't bragging that his client Had to eat $350 in shipping on a $380 rock.
Where the hell did I say that. People can charge what they want. In fact I have no quarrels with how McKenzie does business....its THEIR business. My problem is with the people on here that try and say it isn't happening, when it is. People have just as much right to complain. Your personal dealings could be different than mine and every supplier has their pluses and minuses.
I became aware of shipping overages when I was still doing wholesale fish and shipping all the time. Packages that I was receiving, re-purposing and sending out were costing me WAY less to SHIP than to receive!?
Now I have disputed shipping on several packages since. Not just from McKenzie. It helps that my wife knows the business and can instantly see an overcharge.
McKenzie has A++ service and that to me is most important.
If you truly want to be/get pissed... ask UPS and FedEx why they are still charging a fuel surcharge when the price of fuel is about a buck less than it was. Good Luck with that one... They talk circles as good as any politician.
Just ordered something from Matuska. Not only was the shipping really low (USPS) but it got here in a couple of days and there was a snickers bar in the box. Going to use Matuska a lot more now.
I buy my toner from a company in California. I get a cartridge for $50 that will cost you $78 at Staples. If I buy 4, they throw in the 5th at no charge.. Thats $200 for 5. I can split the order and send any combination to Pittsburgh and/or Florida....From California...No extra charge..$200 covers everything and UPS delivers it. It comes in a fairly large box.
and Cecil, about every second or third order, they throw in a 3lb bag of peanut M&M's.
I guess my question is, how do all these other companies do it?....There is that much mark up that a company can be $38 lower than a competitors *nearly identical* item. Ship to multiple places, throw in a $10 bag of M&M's, get it to me in 2-3 days and still make money? UPS isn't eating their profit.
The short answer to your questions are YES, and Yes. Other companies cover their handling costs with their catalog pricing. Shipping is what shipping is.