Im a dumb azz, 3 times in 7 years I have done that and been screwed all three times. Question I have is, customer is bringing it back to me so I can "fix it". Wasnt happy with the bear rug. I will repaint the mouth, but I'm sure when he comes back to pick it up he will not want to pay the remaining balance. So how do I keep him from leaving my shop with the rug without being paid in full? He is a rich guy that owns a jewelry store and wants museum grade work at commercial prices.