Customers Wanting Updates

Just be professional and tell them that everything is on schedule, as long as you can work instead of answering texts or phone calls. From my experience, those are the ones that are hard to get in to pay and pick up when done.

 

Write the date of Finish on the invoice and have them sign it. Then when they text ya simply tell them to check the date on their invoice. It's the pleasure of having to work with people! Because if your people are like mine the ones that ask for an update will be the ones who show up weeks after their date and pay ya for it and take it home.

 

They will always be the last ones to pick up!!

 

It was like that when I was in the electronics repair business. The ones who nag you the most have the most excuses why they can't pick up as soon as the repair was completed.

 

I am of the younger generation (27) and I can understand what you mean. I think a lot of social media and the way this generation communicates comes into play. For example, the customer sees finished deer being posted on Instagram, Facebook etc., and thinks there may be a chance his is getting close to being done. They then send the spontaneous text which is a huge pain for you, but in their world a simple text. I think it is all well meant, but I see the annoyance. Once they have one or two done they will understand the process.

 

My usual turn around time was about 6 months. I always told them it would be about 8 months. When I called them at 6 months they were thrilled.

If they called or texted before that I simply would reply when did I tell you? After they said well 8 months. I would say how long has it been. Well, 3 months. I would text back that they do not need to text me again because it won't make time go by any faster and that they will receive a call when it is ready. If I got another text or call I would reply with the question when did I call you. They say you didn't. I said that's right because I told you that I will call you. Please don't call me again because it takes me away from the mount I'm doing right now, which in turn, puts your mount further out than it was going to be before you called. I will call you.

 

Anything taken in right now...I tell them it will be mounted sometime in 2019! If I get a text, I just respond with "Not Yet"

 

Joey in this world on "R" "U" "K" your responses is by far the best.

 

I believe there are some that know if they pester you hard enough, you will mount the dam thing so they will leave You the *uck alone.
Have done that for my own sanity, and have said if your in that big of hurry come get and take it some place else. They always say the same thing “no sir im not in a hurry” they dont call any more!
The one thing you can bet your ass on if they have called more than twice
“ just checking on it” your lucky if they show up to get it within a couple of months of completion.

 

I never give out my cell phone number to clients. I have a business phone that does not do text messages. I rarely answer my phone letting the answering machine take the calls to weed out the BS stuff that wastes my time.

 

Is it finished x5. Be finished in to months. Great!! It’s finished. Do you take payments on it???

 

I just got a call from a customer that dropped his off in Nov. wanting to know how his mount is coming, I told him it would be 6 to 8 mount when he dropped it off