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Ohio Taxidermy Supply....

Discussion in 'The Taxidermy Industry' started by DaneBisel, Jan 9, 2019.

  1. DaneBisel

    DaneBisel Member

    I am putting this out there not only to vent but to also help the next business owner from wasting time and money. I placed a relatively simple order.... 5 shoulder forms, 3 gallons of pro1 paste and some earliners. The order arrived a week later (interesting considering I am 2.5 hrs from them) but it did not contain hide paste. I dealt with Bill at OTS...nice guy. Bill stayed there mst have been an issue with fed ex... and requested pictures on the inside and outside of the boxes.... ok, I provided them the pics but told them the boxes were perfect... long story short... they forgot my 3 gallons of paste but marked it as packed. Only the weight of the boxes proved I did not receive it. Here we are.... 5 days after the “mistake” was made... still no hide paste. I hope someone from OTS reads this... that gives a damn.. The past year has been one screwed up order after another. I remember one time when they appreciated their customers. Tha OTS business is a sinking ship and I’m jumping ship before it rolls. Damn shame because they have quality supplies and forms, just a horrible business sense
    Bear likes this.
  2. Jim McNamara

    Jim McNamara Well-Known Member

    I order a lot from them and have no issues. If it’s a big order I go get it. Just got the new catalog and it’s full of some great looking forms. Really stepped up the items available.

  3. Brian Reinertson

    Brian Reinertson Well-Known Member

    I’ve had nothing but great experience from OTS, especially the Iowa distributor. Top notch service every time.
  4. DaneBisel

    DaneBisel Member

    Wouldn’t you think if a company screwed up an order and FORGOT an item that was paid for ( actually 3 gallons!) that they would rush the package out the next day? I’m not saying next day air... just regular fed ex ( like the original order was shipped.). I would have had it the next day. I wouldn’t have ordered 3 gallons if I didn’t need them. Delays cost money.
  5. Jon S

    Jon S Well-Known Member

    Yes , I would hope they would.
  6. We are not trying to slander anyone or do anything negative.
    We are just trying to defend ourselves, our customers are very important to us.
    An order was received on 1/02/19 it shipped 1/04/19. After the holidays and in the middle of moving that's pretty good. It then delivered 1/05/19. We received a call on 1/07/19 about pro-1 not being received so we did a protocol by asking how the box was delivered and if pictures could be sent so we could gather all of the facts. On 1/07/18 we placed another order for the Pro-1 and on 1/08/19 I received more info about the package. Yes we failed to send it out ASAP, it wasn't intentionally by any means. It is shipping today so it should arrive tomorrow.
    We would not have a company without our customers we try to get everything taken care of for everyone properly. We are extremely sorry for this issue you are having, I will have it all fixed for you!
  7. Jackson1814

    Jackson1814 Active Member

    I've never had a problem with OTS. I'll keep ordering from them when I need to.
  8. DaneBisel

    DaneBisel Member

    I’m not trying to slander anyone either but it frustrates me hay I have to harp OTS to get things taken care of. I Have been asking for a tracking number since Tuesday morning. The only reason I have one now is because I posted this. I told Deanna that it should have been taken care of immediately and not put in line with other orders. “We are paying the shipping” was her reply. I’d sure hope so.... OTS is the one who forgot to box it. So close yet so far away. I can order 360 liners from mantuska and get them quicker than calling OTS.
  9. Sir, you were going to get the tracking number as soon as it was available to us. It was not the fact that you were placed in line with other it was a simple but detrimental mistake on our part that it was not shipped asap. Stating that shipping cost was going to be covered was more so a confirmation, it wasn't a solution. We agreed that this was OTS mistake. Actions are being taken to fix it because again our customers are important to us! Any further comments or concerns you are more than welcome to call us and speak to us and we can reassure you again your order is being shipped today.
    John C and rogerswildlife like this.
  10. Fallenscale

    Fallenscale Well-Known Member

    Little attitude Rudy a simple I'm Sorry which I don't see goes a long way. We all know who made a mistake. There magic in the 5 letter word.
  11. Kerby Ross

    Kerby Ross KSU - Class of '83; U.S. Army - Infantry (83-92)

    ***We are extremely sorry for this issue you are having, I will have it all fixed for you!***
    I believe that was an apology.


  12. whitetails and fish only

    whitetails and fish only Well-Known Member

    This should have never been put on here. It was an issue between the company and the customer. As I have stated before it pisses me off when a long time established company is bad mouthed on this site. Over the years I have seen nothing but praise for O.T.S.
  13. 3bears

    3bears Well-Known Member

    Folks aren't allowed to vent, only praise, or what?. They were unhappy with the service they received and did contact the supplier and still were feeling slighted and felt the need to express that to the rest of us. OTS is handling their mistake by owning it and shipping the product, good for them but even taxidermist fall into that got to have it now mentality, unfortunately.
    magicmick likes this.
  14. Jackson1814

    Jackson1814 Active Member

    This is a childish post and I agree with "Whitetails and fish only", it doesn't need to be aired out here on this site. Handle it person to person! I don't care if DaneBisel had a problem with OTS. I never have and haven't seen where it's a cronic problem with OTS. It seem that DaneBisel has the issues with OTS. Don't order from them again, but don't try sell it as a serious problem with the company. It's not. Fallenscale......as Kirby pointed out......"We are extremely sorry for this issue you are having, I will have it all fixed for you"!
    I believe that was an apology.
  15. pir^2h

    pir^2h Retrievers give you the bird

    There seems to be fault on both sides. DaneBisel should have ordered sooner if he was that close to being out of stock of an essential supply such as hide paste. OTS could have taken care of it sooner and got the shortage out the door and on its way sooner as well. They say they have it on the way now so the problem should be solved, right? I have make a couple purchases with OTS and will continue to do so in the future when they have what I need (want?).

    Someone mentioned something about a new catalog! I am looking forward to receiving it.
  16. tem

    tem Well-Known Member

    dang if you do and dang if you dont. thats all i got to say about that.
  17. You read the title and still continued on to read it, And will keep reading and probably respond. As that is your privilege to do so. As is danebisel also to slam , sux up to, bash, praise, whom ever, what ever, right or wrong, as long as the rules or followed.

    Its better reading than the politics posts in current events. Like either sides views is gonna change somebody’s mind. I seriously, seriously doubt his post about OTS is going to change somebody’s mind about them either. Anymore than my ramblings about the post, will change your thoughts on the post too. But it is my privilege to get to ramble about it.
    Last edited: Jan 11, 2019
  18. George

    George The older I get, the better I was.

    Now there's the definition of a "childish post". If you buy on the internet and see the item you're ordering has a 3 star rating, what does that tell most adults? It means you'd better be careful. But then how does it GET a 3 star rating? Hmmm, somebody you didn't care about posted a grade on their service.

    Rudy did a commendable job and I, too, have never had an issue with them, but a supplier can't fix what he never knew existed. It seems as if Dane DID contact someone and assumed the issue was cleared. It was only AFTER the response proved false that he came here.
    rogerswildlife, pir^2h and buckfever* like this.
  19. Fallenscale

    Fallenscale Well-Known Member

    Yes I was wrong/mistaken I'm sorry I missed reading it.
  20. Jackson1814

    Jackson1814 Active Member

    Ok, I do care that he had a bad experience or I wouldn’t have read the post. It’s not a “rating” though George, it’s a public a** chewing. Your analogy doesn’t fit here. It’s not the way to handle the problem.