Couple of months ago I purchased a red phase coyote for a taxidermy mount, (not advertised here). The coyote pictured in the advertisement was hanging dead, unskinned and I requested that it be skinned for taxidermy (eyelids, earbutts, etc). The seller said yes, they do that all the time. No problem. I agree to buy the hide and send money.... They mail it on a tues (we live only 500 miles apart). It arrives on Fri, no ice packs, wrapped in house insulation (I think? but now I don't recall, it might not have been wrapped in anything at all..., thawed and smelling like a stinky coyote. I inspect it right away. The place where the eyelids were is 2 large holes - no eyelids, nor even HINT of eyelids... I mean holes well over the size of a quarter. No earbutts either... I immediately put the hide into the freezer and let the seller know I am going to need a refund as he did not provide a taxidermy quality hide as he said he would. He agrees, after seeing the photos (apparently he did not skin it, but his 'help' did). I put the hide in the freezer and it is mailed back (after a delay of about a month, due to him not being around and me forgetting to mail it). I mail it on tues morning and tracking estimates delivery by Thurs (which I don't believe, but I figure it will arrive on fri). It is packaged in blue styrofoam with 3 ice packs... I intentionally froze the whole (packed) box to make sure it was good and cold when I dropped it at the PO.... It arrived the following monday. Rotten, of course. Turns out it spent 3 or 4 days ping ponging back and forth between Springfield and KC ... literally.... Seller wants to 'work something out'... I want my money back... If he had delivered the item as he described it would be, this would not be an issue. . So - am I off base in requiring a complete refund?