I purchased two raccoon fetuses from crhine several weeks ago. Seller stated that he would ship them on Monday or Tuesday. Seller then decided he was too busy to ship them that week, so he shipped them the following Monday. I wasn't thrilled about waiting an extra week, but figured it was whatever... When the package arrived yesterday, crhine had not put any type of ice pack in the package. There was no insulation in the box, just a piece of wadded-up newspaper and a sad plastic baggie with two limp, rotting, room-temperature carcasses sitting in a pool of blood. I sent a message letting him know I was extremely unhappy and asked him why there was no ice/why my purchase was shipped to me like that, and was met with "out of all of my customers, you're the only one that's unhappy." When I asked again why he didn't use an ice pack, I did not get a reply. This guy will definitely not be getting my business again and I would advise anyone reading this not to give him your money. I also want to warn folks that he kept increasing the prices on his items each time he messaged me. I have had consistently good transactions with Bob Wendt, who deals with the exact same species as crhine (and Bob knows how to use an ice pack). I would recommend him to anyone who asks. A note to sellers, please ALWAYS use some actual insulation, whether it's fiberglass housing insulation (it's usually pink but comes in other colors depending on your hardware store) or a proper styrofoam cooler. You can buy these coolers at Dollar Tree for literally $1 and then put them inside a box. When shipping frozen items that are meant to stay frozen, pony up and buy a few ice packs (again, the dollar store!) or at the very least, freeze tap water in a used plastic water bottle and put that in the package. If you don't want to pay for these things, charge the buyer and stop offering free shipping! All of the empty space in your box should be 100% taken up by insulation, which (duh) keeps the package insulated and stops the specimens from melting and leaking bodily fluids everywhere. Opening a package should never feel like the elevator doors scene from The Shining.