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Discussion in 'Deer and Gameheads' started by colinb, May 8, 2019.

  1. A lot of times when I call customers that there animal is ready they ask for me to send them a picture, then they take forever to pick it up. Anyone else experience this? Thinking of not sending pictures and telling them if they want to see that they can see it when they pick it up.
  2. socalmountainman

    socalmountainman Northwestern School of Taxidermy - Class of '73

    Did you collect a 50% deposit?
    I stay in touch with my clients and text a "in the drying stage" picture with an approximate date of completion. This "teaser" get the customer excited to see how it'c coming but, more importantly, it tells them it's almost time to come and get it. After 2 - 3 weeks when it's finished, i send them another text picture of the finished mount and tell them it's ready to be picked up. Also, my contract they sign and a sign on the wall clearly states that their mount will be sold if it is not picked up within 30 days of notification.
    I would not tell them they can see it when they pick it up, that sounds kind'a rude. Joe IMG_2254.jpg
    Last edited: May 8, 2019

  3. Good advice.
  4. 3bears

    3bears Well-Known Member

    Joe the problem with that is they claim to never have gotten the message and blame the cell companies.
    Colin, I find if I explain why I don't like to send a picture most are understanding but now and again I still do it.
    socalmountainman likes this.
  5. pir^2h

    pir^2h Retrievers give you the bird

    I can't take credit for this idea and I don't remember who it was that said it. A member on here said they text the customer that the mount is done and reply back to receive a photo of the completed mount. (The member also stated it is usually almost immediately they respond to the text) Once they do this they have acknowledged that they have been notified the mount is completed and their time to pick it up is ticking. That does away with blaming it on the cell phone company! I think this I a great idea and if I were doing commercial work that is what I would do!
    3bears likes this.
  6. Trophy Specialist

    Trophy Specialist Well-Known Member

    If I had to send out photos of mounts in progress and when completed then I wouldn't get anything done. Clients would also then snag my cell phone number and would be bugging me on it. I don't give out my cell number to any clients and it is unpublished and want to keep it that way.
  7. I get the same thing, but normally it's the young guys.
  8. FishArt

    FishArt Well-Known Member

    You have touched upon one of my biggest pet peeves! I don't have any issues with prompt pickup or shipment because I usually require payment in full up front unless it's a large/expensive job. But the photos - what a pain! Only a few ask and I will email/text them a completed photo or two if they're really adamant about it. However, it only opens the door for a suggestion or two. "Can you add a little green here"? More work for me. And I absolutely won't do the progress requests. For that they have to pay to take the training course! It's extra time on my part! Here's what I do. For folks picking up locally I tell them that pictures don't do my fish/mounts justice, I'm not that good with a camera (a little white lie!) and besides, I like to see their reaction come pick-up time. This eliminates 99.99999% of the local photo requests. If they're coming a long distance are the only ones in that .00001 percent! For shipping mount customers I use the first two excuses and then say I'd prefer to let them see it for the first time in person vs a photo. This eliminates 98% of the "photo requesters"...
    Dale Loescher likes this.
  9. twinrivers

    twinrivers Active Member

    I have the 30 day pick up in my logbooks, and there is a large 50% down sign on my front entry door to the shop. I am a little flexible on the deposit depending on what the mount is. For sure though you need to be paid up front for everything but labor. Repeat customers develop a trend and new customers usually ask how much down before they show up. I do send a quick pic and brief text after mounting just to show them their mount is done except for drying and finish work. I also tell them when the mount will be ready and the amount due upon pick up, which is a friendly reminder to them on money to set aside. Almost never have an issue...almost never.