Hello all, Thought I would pass along these 5 tips to share with your colleagues/clients. They serve as a useful guide for what to do when a shipment gets damaged. If you have any questions please write or call me. 1- If possible, inspect the shipment with the driver present and note specific damages on the delivery receipt. Make sure you keep a copy of the receipt. 2- Take pictures of the damaged freight asap. Close-up pictures of the crate and damaged cargo from multiple angles are a must. (accept all freight even if damaged) 3- Notify the shipper immediately after documenting the damages so you can work through the process together and come to a mutually agreed solution moving forward. 4- Be prepared to fill out a claim form with invoice or estimate for repairs. Anyone can file a freight claim but nobody can profit from one. The seller usually files the claim on prepaid freight terms and the buyer on collect freight. 5- Make sure you provide regular updates to your client(s) regarding the status of the claim. Hope this helps.