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Tasco Starfish Reproduction Review (dan Rinehart), Poor Quality Reproduction Fish, Bad Service

Discussion in 'Fish Taxidermy' started by Trophy Specialist, Mar 18, 2020.

  1. FishArt

    FishArt Well-Known Member

    Terri, fair enough explanation. It sounds like she has a good resume on the artistic side. But she clearly needs to study fish if she's going to be putting them together. As I tried to explain to Delores especially with this particular, incomplete fish I purchased RTP. There's considerable errors in anatomy in regards to positioning of fins, fin roots too large, fin root taking out gill cover! Eyes too large, Scales and fin butts too large in your universal patch jobs with the pec and pelvic fins, poor seam work, etc. I still stand behind my aforementioned comments 100% on these issues and how I was treated as well.

    And quite frankly if I would have received this above, latest explanation in the first damn place, I probably would have said to not worry about it and moved on. I'm a reasonable businessman, until somebody tries to screw me then watch out - lol! And I probably would have tried your company again in a few months. But, instead Tasco/Rinehart wasted a considerable amount of my time and money in a poor attempt to resolve this problem and treated me like they could give a rats arse. AND, they didn't listen to my concerns instead of taking a serious look at YOUR in-house issues. It went out not once, but TWICE with some serious issues. You need to get your crap together with quality control, but more importantly take ownership for your products and treat your customers like you actually appreciate their business! And maybe take your above attitude the first flipping time around instead of digging in your heels and wasting my time!

    PS Not that it should matter, but I have a BA in Art as well with 23 years of fish only taxidermy experience. Not my first rodeo...
     
    Last edited: Apr 8, 2020
    msestak, Kerby Ross and pir^2h like this.
  2. FishArt

    FishArt Well-Known Member

    23"x19"? I've used that blank and I agree that that one shouldn't have went out without some rework. But, it is not indicative of their usual quality and wasn't too bad fixing really. I just fixed mine and never said anything. I think you pick your battles when it comes to blanks. LCR has always been good to me and stood behind any bigger issues with their products. No blanks are perfect. FYI, I used glazing compound on my finger to fill most of the voids in my 23x19 Peacock with "dimples" and it went pretty quickly. I get 50 blanks from LCR before I get one this bad. Rarely this bad. I'm not looking for perfection. Just a certain level of standard that is acceptable and consistent.
     
    msestak likes this.

  3. msestak

    msestak Well-Known Member

    when they come out of the mold they should be inspected and marked as Grade A, grade B, Grade C, and priced accordingly. that would solve a lot of problems, everyone wins.
     
  4. FishArt

    FishArt Well-Known Member

    That's not a bad concept but I don't think it would work. And that still doesn't resolve the inferior finish work problems with RTP blanks. There'd be differences in grading from supplier to supplier. And what supplier is going to want to put a "C" grade on a blank? They'll never sell! The walleye blank I rec'd was ok - missing most scale detail in cheek but that part is an easy fix via painting to hide. My issues were exclusively with the poor "finish" work done by their prepper. Nobody, not even an accomplished artist can replicate things without studying them! Rinehart's fish finish person needs to take a trip to Bass Pro and actually look at her very first living fish. THAT is clearly the problem here in regards to the RTP blanks. You would think Dan would know this part so I don't blame her. I blame the people higher up that SHOULD have been checking her work and training her properly. You don't create fish anatomy w/o studying it!!!
     
    msestak and Kerby Ross like this.
  5. 1fish2fish

    1fish2fish Well-Known Member

    1,221
    63
    It's all about expectations.

    What you want.....and what you expect.....each may be way off from what the supplier intends and feels is adaquate/appropriate. Happens with taxidermy clients and taxidermists as well.

    So, how do you make sure expectations are understood? Communication.

    I'd say a step in the right direction is avoiding "sight unseen" scenarios. When you provide photo evidence of a product line, it sets a baseline.

    ...Here is what a RTP blank will look like. 1. standard seam work. 2. Fin butt detail. 3. Fin detail. 4. Inner mouth detail. Etc.
    ...Even better, state how the finishing work is done and what materials are used. Seam: Mac-Z scaler over Apoxie-Sculpt.

    ...Then, have a picture of EVERY blank or mold on your site.

    For the taxidermist

    ...photos of customer work
    ...eye one side
    ...back unfinished (pic)
    ...hanger options
    ...level of work description...each scale hand painted at least three times
     
    Steven Klee, FishArt and msestak like this.
  6. FishArt

    FishArt Well-Known Member

    We're not building the Taj Mahal here - lol! ;) I'll keep it much simpler than that. The market drives the quality. IF you're getting a complaint here and there, but otherwise a very high satisfaction rating then you're probably doing things right. On the flipside, if you're getting a high amount of complaints then you need to be listening to your customers and adjust wherever you need to to keep most customers happy...
     
    Kerby Ross and msestak like this.
  7. 1fish2fish

    1fish2fish Well-Known Member

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    Sadly true in many cases, but not a truism.

    For many of the industry's best, the quality drives the market. I prefer that camp.
     
  8. Trophy Specialist

    Trophy Specialist Well-Known Member

    That is a bald faced lie. Nobody ever offered me anything from TASCO until this thread was started, but by then it was too late as I'd already fixed the fish. Now you are coming on this forum and spreading false BS about your customers. This is a new low for a taxidermy supply company and yet another reason to avoid doing business with these idiots.
     
  9. jigginjim

    jigginjim Active Member

    Thanks for the info. I was think of them for a northern pike rep. I'll go to LCR, I already tried dealing with the tan in a drum, farse. Called tasco with question never got a clear answer. other than, go thru their deer class for $1200. are f---ing kidding me?

    I feel Dan has lost control of what's going on in his company. Or he doesn't give a rats a-- about taxidermy. just looking putting a stollen dollar in his wallet.
     
    Trophy Specialist and Richard C like this.
  10. Trophy Specialist

    Trophy Specialist Well-Known Member

    I would not do business with TASCO. They have proven that they will even come on here and make up lies about a customer to try to cover up their poor service and products. Very poor way to run a business. Dan is lucky I don't live closer or I would visit him in person for a face to face discussion.
     
  11. 1fish2fish

    1fish2fish Well-Known Member

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    Pump the brakes muscles.
     
  12. Clew

    Clew Help a child, Build our future

    2,198
    2,226
    York, SC
    I’ve had some bad blanks from about all the suppliers
    I never get my blanks finished
    I prefer doing it all myself so I can fix imperfections
    I have had some of the star fish blanks that were good
    I think with good and tactic all things can be handled