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Transit Times (october Tip)

Discussion in 'The Taxidermy Industry' started by Monty Hoffstrom, Oct 2, 2020.

  1. Monty Hoffstrom

    Monty Hoffstrom Member

    40
    14
    Hello all,

    A good way to lose clients and referrals is to have the shipping process go sideways. Here are 3 important tips to safeguard your logistics and keep your clients happy.

    #1 NEVER promise an exact delivery date from the trucking line. Covid, traffic, accidents, storms, road construction, lack of equipment and many other factors make it impossible to promise a date. Give them a 2 day range. 1-3 days, 2-4 days, etc.

    #2 Tell your clients trucking companies need 24 hours to CALL and arrange delivery. Your client has to be present to accept the package. This adds 1 day to the estimated transit time.

    #3 Get the tracking or PRO number from the trucker upon pick up and relay that to your client so he/she can go to the carrier's website and get up to the minute tracking. They will love you for this.

    Hope this helps.

    Contact me if you have any questions!

    [email protected]
    651.600.5149
     
    Jerry Huffaker likes this.