Shipping....not From Suppliers.....but

I gotta vent. Had a client go to Wyoming to hunt mule deer and black bear and got to fill his tags. Went to a local "reputable" taxidermist in Wyoming to cape his deer, clean the skull cap, box and ship his trophies to me, his preferred taxidermist. We got the tracking number last week with no movement other than the label being printed. My client called and they said it would ship this week. Once again the tracking showed no movement. While talking to another client at the shop Fedex showed up with what I had hoped was 2 forms that I was waiting on but there were horns sticking out of the busted up box from a different supplier. Low and behold it was my clients items from Wyoming. I opened it up and am extremely disappointed. The mule deer cape was warm and flies exploded from the garbage bag it was in and obviously green (rotten) and warm. The black bear (color phase) was at least cool on the inside and may be salvageable. I know that delays happen in shipping but for this to be shipped halfway across the country, Wyoming to South Carolina with out any insulation what so ever is ridiculous. I personally would not let this happen in my shop.