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Discussion in 'The Taxidermy Industry' started by Clovis Point, Sep 20, 2021.

  1. Clovis Point

    Clovis Point Active Member

    I sent a large portion of my hides off to the tannery this year for the first time. I chose Microtan in Bluemound Illinois based on some ads I saw in taxidermy today and after speaking with them on the phone. At that time their website said that they’re going around town was 4 to 6 months. I was a little late in the game getting my stuff sent off so it was not until early February that I got it out. I paid the 50% mark up to expedite three hides, had one sift tan, and 13 other hides. Each of my expedited ads came about 30 days give or take after paying the expedite fee and I was very pleased with the end product. But I called to check up about two weeks ago and did not receive very reassuring news. Tried calling Thursday, Friday, and today and haven’t gotten an answer.

    I understand now that when they said 4-6 month turn around time that meant that the stuff that they were shipping out at that time had been there for 4 to 6 months, not that if you sent them something that day it would be 4 to 6 months until you got it because now their website says 6 months +. I had planned on using them for basically all my hides this year but the way this is going if I can’t get them to answer or take care of me I’m going to use old barn. If I could get then to answer I would tell them that if they can’t get me my hides back in 2wks then they will need to just ship them back and refund me the $ I’ve bc already paid on the balance (which is only $300 short of being paid in full).

    any advice on how to get my stuff back ? Deer season in Kentucky is fastly approaching and I still have 13 customers who I promised we get their stuff back in less than a year?
  2. Old barn is running 10 months or longer. I sent them capes back in Jan. and still haven't got them back.
    Clovis Point likes this.

  3. Frank E. Kotula

    Frank E. Kotula master, judge, instructor

    It’s everybody or tannery running behind cause of chemicals lacking employees
    F ing Covid screwed a lot of business so I suggest sit back explain to your clients what the issue could be and play the same waiting game.
    As far as getting your money back they can charge you storage fees as there’s no contract saying I’ll deliver your tanned capes at this date as that would be binding and even with Covid that has changed to give companies more time cause it’s no their fault and if you get them back and your money and send to another tannery, guess what you’re on the bottom of the waiting list.
    Im still waiting for bear rugs that should have been here a month ago and why get mad as we all know the damm reason!
    Mudbat, Keith, Clew and 1 other person like this.
  4. Clew

    Clew Help a child, Build our future

    York, SC
  5. Clovis Point

    Clovis Point Active Member

    I’m not mad at them or anything. And if I do opt to have them send them back I won’t be sending them somewhere else for that very reason, I will just flesh and DP them myself like I’ve always done all my other deer. I understand the Rona is what put everyone behind somewhat but in January/February the Rona wasn’t new. My only complaint is the misleading way turnaround time was presented. When my customers bring an animal to me, they want to know when they will get it back, how long the guy who just picked his deer up had to wait doesn’t matter unless they can expect the same turnaround time. They should be able to recognize what their current backlog is and give customers a more accurate forecast. As of yesterday microtan still can’t even give me a ballpark idea. I literally asked “well you think it will be like next month? Mid November? December? After first of the year? 2023?” And the response I got was “I don’t know”
    Frank E. Kotula likes this.
  6. Frank E. Kotula

    Frank E. Kotula master, judge, instructor

    Lol with hearing that you now understand what their up against. Your issue is telling your clients a date when in reality you don’t have an idea cause it’s in a tannery hands. Learn or explain to them durtbus time of instability I can’t really say only that as soon as I get them I will get them to you. I have high prices and I’m 2 yr. backed logged cause of this and my clients know every detail of what’s going on. It’s a bitch but right we have to deal with the world’s issues in our every day work.
  7. 3bears

    3bears Well-Known Member

    So you are blaming the tannery for not being truthful but, did you disclose the possible lag in turnaround when they dropped off the deer? The simple truth is that you chose to send them off instead of doing as usual and processing them yourself. Did you disclose that when dropped off? I'm not trying to bash you or pick on you but rather trying to explain something I myself have been through in my business and these are questions I had to ask myself. I finally decided that any wet tans will be done in house and dry tans sent out but here's the zinger on that, now I am at a year and a half to almost two year turn around because now I have to take time out to pickle shave and tan, where as before I could be mounting other critters, birds or fish while the tannery did their thing.
    Frank E. Kotula likes this.
  8. Tanglewood Taxidermy

    Tanglewood Taxidermy Well-Known Member

    I always told them the earliest would be 8 months. The longest would be a year. If everything goes smoothly. That only applies if, I don't get sick or have some sort of disaster or the tannery and other services don't have some kind of disaster or the supply company can't get a part due to their suppliers having a disaster. If any of that happens then it will get done when it gets done and it could be two years or more. I would call them at any point that I thought I might not make the 8 months and give them an estimate of when I might get to it and that I would continue to keep them informed throughout.

    The tannery should answer their phones and work with you give you reasons why and what they are doing to get it to you and an estimation of when, but I have heard that Microtan lacks customer service. Maybe they truly don't know.

    WLELTD Active Member

    Micromtans customer service is beyond bad , the last time I used them they sent my capes to a wrong address
    Clovis Point likes this.
  10. Clovis Point

    Clovis Point Active Member

    Now it’s getting ridiculous… after my first post in this thread I called them and said that I just couldn’t wait any longer, that I had to have my 13 hides back in 2 weeks one way or another, either finished, or frozen along with a refund (I’m nearly paid in full). I told all this to Jeni, the only person who answers phones there (who also drives a school bus) and she basically said “I don’t know anything” and I just straight up asked her (she really is a likeable person, I don’t blame her for sure) “what do I do to get my stuff done? I mean should I talk to the boss and make this threat or what? Tell me the best avenue of approach here” … She has, in our many many conversations from my many checkup calls, complained to me a lot about the way of things there, told me many times I’m definitely not the only one in this situation…

    We’ll she said for me to let her talk to him… this was midday the 23rd and I had to call back again for follow up right before close on the 24th and she said she talked to him, that they couldn’t refund because they had already started the order that they were in the tanks and should be less than 2 weeks (which would be October 8th)…

    Well I guess y’all can guess how things have went.

    I called Monday and got no answer. Wednesday, called , no answer also texted Jeni’s personal cell (yeah… we’re at that level) no answer. Yesterday I call and finally get an answer…. Well someone answered the phone call that is, the only answer I got in regards to my hides was “I don’t know” but that she would take it to the boss…

    Called and texted today, no answer.

    it’s 370 miles to blue mound Illinois from where I set. Maps acts like it’s 30 min faster to go through Indianapolis but I got some friends in the Evansville area and know some good restaurants there, and it says it’s actually 57 miles shorter.

    I swear to God if I haven’t received some type of better satisfaction by Tuesday morning, I’m getting on my motorcycle (my trucks messed up but I have a nice homemade trail trailer for my bike) and going up there and getting my damn hides and money back.

    I understand robbing Peter to pay Paul and smudging time estimates a little bit. Like when you’re on your way some where and you tell the people waiting on you that you just got on the interstate when I’m reality you just pulled out your driveway….. but this, This is ridiculous.
  11. Clovis Point

    Clovis Point Active Member

    So here’s a screen recording of my ongoing convo with Microtan with dates. Unless you’re a super fast reader you’ll have to continually pause the video but I didn’t want it to be like 20 minutes long. Also I didn’t realize the music I was jamming in my shop would transfer to the screen recording so feel free to mute it.

    Jeni, the office lady there who doesn’t really have any control over the issue, I have no problems with. But holy s?&: I am frustrated with the company. I’ll let the messages and their dates speak for themselves.