UPDATE: I finally was able to talk to a human after almost 40 minute hold. They shipped from 2 separate locations which makes zero sense to me why I should have to pay double shipping? Anyway, they refunded (actually they credited my account) for the shipping from N Carolina and I had them put a permanent not on my account to only ship from TX location. I still think they have a very poor process for ordering, shipping procedures, and definitely in regards to customer service. I will be very leery in the future. Why is it that they do not return emails or phone calls? And no dedicated Customer service #? just a tech support option. They recently shorted me 1/2 my order of paints and charged me $56 bucks to ship a 2# box. It is to the point where I am going to contact my credit card and file a fraudulent complaint against them. It is sad to see how pathetic Mckenzie supply has become - it didn't used to be this way. And now I've been on hold - called the order #, for 20+ minutes. Is this the norm with them?