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Mckenzie Taxidermy Customer Support - Needs Attention

Discussion in 'The Taxidermy Industry' started by Longbow63, Jan 9, 2023.

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  1. Jan 9, 2023 #1
    Longbow63

    Longbow63 New Member

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    13
    UPDATE: I finally was able to talk to a human after almost 40 minute hold. They shipped from 2 separate locations which makes zero sense to me why I should have to pay double shipping? Anyway, they refunded (actually they credited my account) for the shipping from N Carolina and I had them put a permanent not on my account to only ship from TX location. I still think they have a very poor process for ordering, shipping procedures, and definitely in regards to customer service. I will be very leery in the future.

    Why is it that they do not return emails or phone calls? And no dedicated Customer service #? just a tech support option. They recently shorted me 1/2 my order of paints and charged me $56 bucks to ship a 2# box. It is to the point where I am going to contact my credit card and file a fraudulent complaint against them. It is sad to see how pathetic Mckenzie supply has become - it didn't used to be this way.

    And now I've been on hold - called the order #, for 20+ minutes. Is this the norm with them?
     
    Last edited: Jan 9, 2023
    msestak and Frank E. Kotula like this.
  3. Jan 9, 2023 #2
    Frank E. Kotula

    Frank E. Kotula master, judge, instructor

    3,543
    1,626
    wilkes barre
    Yep !!!
     
    msestak likes this.

  5. Jan 9, 2023 #3
    Longbow63

    Longbow63 New Member

    20
    13
    As a lean six sigma black belt I could really help them get their supply chain fiasco more efficient - it screams of neglect
     
    msestak and Frank E. Kotula like this.
  6. Jan 9, 2023 #4
    Terry Bennett

    Terry Bennett Well-Known Member

    621
    589
    Idaho
    You should leave them a bad Google review and order from Amazon next time.
     
    Tanglewood Taxidermy, Kerby Ross, msestak and 1 other person like this.
  7. Jan 10, 2023 #5
    Denton Shearin

    Denton Shearin 2009-Breakthrough Award, McKenzie Award,

    444
    265
    Kentucky
    I heard they are short staffed for phone operators.
     
    msestak likes this.
  8. Jan 10, 2023 #6
    msestak

    msestak Well-Known Member

    17,319
    20,044
    i heard they have a monopoly on taxidermy supplies and pretty much do as they please. they have a captive market.
     
    Richard C and D.Price like this.
  9. Jan 10, 2023 #7
    Longbow63

    Longbow63 New Member

    20
    13
    I have no interest in causing harm - I just hope they make the effort to get their process down to actually HELP taxidermist rather than hinder. I do wish there was more competition - was actually thinking about getting back into taxidermy but not sure I want to deal with silliness at my age .... that and I fully remember long nights, sore back, and little pay.... Kind of like trapping :)
     
    msestak likes this.
  10. Jan 11, 2023 #8
    Jim McNamara

    Jim McNamara Well-Known Member

    1,961
    547
    Try ordering online. Pretty simple and convenient. That "little Pay" , that's your fault. Charge enough to make money.
     
    Kerby Ross likes this.
  11. Jan 12, 2023 #9
    Longbow63

    Longbow63 New Member

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    Being charged twice to ship from two locations is hardly my fault, its piss poor inventory management (paints coming from 2 locations is hardly a wise practice). As far as charging folks enough, please reserve your comments until you actually know what you are talking about and in this case you are clueless. I am mounting some fish for my grandkids. Finally, I did order on-line so once again, silence is better than to prove to the world you have no idea what you are talking about.
     
    Crousebow likes this.
  12. Jan 12, 2023 #10
    drob

    drob Well-Known Member

    396
    379
    western new york
    Ordered from them the other day.Not to bad of a wait on the phone/shipping cost was actually reasonable/and I got product quicker than orders I had placed before I ordered from them.Just a roll of the dice I guess!
     
    msestak likes this.
  13. Jan 14, 2023 #11
    Jim Keller

    Jim Keller Member

    54
    98
    Dauphin,PA
    I live 20 miles from their PA distribution center. I pick up my orders if they don’t have it there, thy ship it at their expense.

    I placed an order the other day. They had everything but 2 pr of bird eyes. Gonna ship from NC. Fine.

    Next day got an email my eyes shipped. $25.95 to ship a 2” square piece of cardboard with 4 eyes on it. They could have put it in an envelope and mailed it with a stamp!

    I called them. They made a mistake and said they’d credit my card for the shipping!!

    I feel for you guys that get everything shipped to you from them. They are brutal.

    I’m going to be ordering from other suppliers as much as I can. What I save in cheaper costs will offset the shipping. And nobody else has the TEMPORARY surcharge!!
     
    msestak likes this.
  14. Jan 14, 2023 #12
    Kerby Ross

    Kerby Ross KSU - Class of '83; U.S. Army - Infantry (83-92)

    7,264
    718
    Arizona
    It is pure BS on their part. On small orders, USPS FLAT RATE BOXES are FREE to get. They have a set shipping rate and can be shipped anywhere in the US with a huge weight limit.

    They could be using this option on small orders ...

    :)
     
    msestak and Richard C like this.
  15. Jan 17, 2023 #13
    Tanglewood Taxidermy

    Tanglewood Taxidermy Well-Known Member

    9,440
    9,269
    dallas oregon
    When I ordered a hen turkey body and glass eyes, from Research mannikins, they called me and said I chose an expensive shipper and they could send my package through USPS and save me a lot of money. They said it may take a day or two longer. I said heck ya! I meant to choose the USPS option, my bad. They were truly looking out for me. This wasn't the first time they did this for me.
     
    livbucks, msestak, Keith and 1 other person like this.
  16. May 17, 2023 #14
    Nina5150

    Nina5150 New Member

    7
    5
    California
    This was my order. In this huge box. I've been trying for a wile to get them to make it right,I know it's not me. These few items cost 70 in shipping..not cool Screenshot_20230511-195124~2.png
     
  17. May 17, 2023 #15
    msestak

    msestak Well-Known Member

    17,319
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    if folks start buy someplace else, they will get the message. right now, it seems they could care less.
     
    Pennydog, Jim Keller and Rob43 like this.
  18. May 18, 2023 #16
    Nina5150

    Nina5150 New Member

    7
    5
    California
    Do you by chance know of any one I can get the Shane Smith bird bodies from??
     
  19. May 18, 2023 #17
    msestak

    msestak Well-Known Member

    17,319
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    nope
     
    Nina5150 likes this.
  20. May 18, 2023 #18
    Dark Man

    Dark Man Well-Known Member

    840
    665
    Oshkosh,Wisconsin
    Try lonestar or Rocky Mountain materials bodies.cheaper and you might like them better
     
    msestak and Nina5150 like this.
  21. May 18, 2023 #19
    Tanglewood Taxidermy

    Tanglewood Taxidermy Well-Known Member

    9,440
    9,269
    dallas oregon
    I'm in the process of trying out the Matuska turkey body by Cory Coruthers. It is similar and with some modification, you can have a body close to Shane's without the heartache. You will also get a candy bar with your order. I was heavily modifying turkey bodies until I got this one from Matuska. This one would be easier to modify.

    There have been people who made molds of Shanes bodies and make their own from it. I don't know if that would be considered copy write infringement since they are not selling the body by its self or not.
     
    Nina5150 likes this.
  22. May 18, 2023 #20
    Nina5150

    Nina5150 New Member

    7
    5
    California
    Thank you.i get my eyes from matuska. I think I will give their bodies a try..
     
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